Pimlico Plumbers                        

Building a fully bespoke website and digital strategy for Pimlico Plumbers

How we helped:
Web Design
Development
Graphic Design
Marketing
SEO
Paid Ads
a branded Pimlico Plumbers van driving across Westminster bridge with Big Ben in the background

Project team

Charlotte Pitt
Rob Johnson
Euan Mcconchie
Becky Allenby
Dave Davies
Hayley Clasby
Ettie Hilton
Rob Jolliffe

Redeveloping a pedigree brand through the power of web development and holistic marketing

Pimlico Plumbers approached Blue Frontier looking to design and develop a new website that would reflect the start of a new age at Pimlico Plumbers and incorporate the aesthetic of their parent company, Neighbourly UK.

With their growing range of home improvement and maintenance services catering for both the commercial and domestic markets in central and suburban London, Pimlico Plumbers was looking for a digital agency that could provide ongoing holistic marketing to help boost their reach and reputation.

Other key objectives for the rebirth of Pimlico Plumbers' brand included increasing brand collateral by way of professional Graphic Design and Digital Marketing services to support them in their goal to reach new customers and generate more qualified leads.

Deliverables Website, on-going Holistic Marketing
Platform WordPress
Timeframe 6 months, ongoing
URL www.pimlicoplumbers.com
Sector B2B, B2C, Home improvement
a plumber fixing a kitchen sink wearing a red and blue Pimlico Plumbers uniform
an electrician stepping out of a Pimlico Plumbers van with a toolbox

Designing and developing a new digital presence

Working closely with Pimlico Plumbers stakeholders, our Web Design team incorporated the heritage of the existing Pimlico Plumbers brand whilst aligning it to parent brand Neighbourly UK’s overarching brand aesthetic. During both the wireframe and high-fidelity mock-up phase careful consideration was taken to incorporate SEO and sales psychology to help drive increased leads and sales whilst making it easy for users to explore the growing number of services Pimlico Plumbers was now able to offer.

Once the design phase was complete, our Web Development team began developing the new website using modern coding languages and WordPress CMS to form the base of the website’s backend administration and functionality. Having previously outlined key functional components during the wireframe and design phase, our developers were able to make quick progress bringing Pimlico Plumbers’ new website to life. Particular attention was paid to the ease of administration in the backend, which would allow Pimlico Plumbers’ own team of in-house marketers to create new landing pages, forms and media with ease.

A woman holding a mobile with the new Pimlico Plumbers website.

Boosting brand reputation and leads through holistic marketing

Whilst our developers and quality assurance testers finished perfecting the website, our digital marketing team worked simultaneously focused on improving the website content for both SEO and increased leads.

To build the brand’s personality to ensure that it was friendly and engaging, our team of copywriters set about rewriting the website’s content to ensure that the technical information was up-to-date, trustworthy and knowledgeable. Collaborating directly with our SEO team, our copywriters further optimised the website’s content with a focus on increasing the website’s rank and position on search engine result pages, traffic to the website, and booking form submissions. Meanwhile, our Paid Marketing and Advertising experts also helped to drive traffic and conversions further by running a series of campaigns designed to entice and intrigue targeted audiences to widen Pimlico Plumbers’ reach.

In addition to our regular Digital Marketing activities, our team also developed high-quality and informative seasonal campaigns to reach new audiences and bolster more seasonally-driven services. These were enhanced by the endeavours of our Graphic Designers who created several visual brand assets to help the brand connect with customers, including a bathroom brochure, an bespoke icon set to be used on print collateral and their website, a mascot, van livery, and report templates.

3+

years of collaboration to rebuild and redefine the Pimlico Plumbers brand

313%

increase in organic search request booking form submissions (August 2022 - July 2023)

527%

increase in all website traffic request booking form submissions (August 2022 - July 2023)

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