Blue Frontier Wins Best IT Support Role at the Techie Awards! Blue Frontier has made it two on the bounce with another consecutive win at the Techie Awards, coming away with the award for 'Best Technical Support Services' at last week's event at Hartham Park in Corsham. This award is a recognition of the expert, punctual, and timely support that we provide, not only to people within our own company but also to a growing list of local and international companies who rely on our IT support 24/7. On hand to accept the award were James, Tim, Mark, Amanda, Jamie and Kirk on behalf of the technical support team and other members of Blue Frontier.
Blue Frontier deploys a team of 9 engineers dealing with between 4000 and 5000 tickets every month (via phone or email or ticket portal) with each ticket taking an average of 15 minutes to resolve. Desktop ‘control’ is the de facto route to solving most issues and in any day we can view 100s of screens to get to the route of a problem – simple or complex.
Disaster recovery is one side of the business in which we regularly excel. To enable the smooth running of a client’s business, data must be available. Disasters do and will happen when you least expect them, and with any ‘out of hour’ situations for clients, we recognize the need to respond with zero notice.
Judges were given an insight into occasions where Blue Frontier have gone 'above and beyond' the standard service offering, where we have supported companies without a service contract. For example, we successfully responded to a request to send out an engineer on a Sunday to get a company's essential services back up on a Monday morning. As a result of the efficient solution we delivered, the business immediately awarded us a contract. We think similar tales of disaster recovery solved over 10-hour on-site stints and working over Christmas may have swayed the result in our favour.
From the rest of the company, we extend our thanks, recognition and congratulations to the technical team!